↩️ Return and Refund Policy
Due to the perishable nature of our products, we do not accept returns. All refunds and credits are issued strictly in accordance with the terms outlined below, primarily addressing quality issues and subscription pauses.
1. Quality and Food Safety Issues
We are committed to the highest standards of food safety and meal quality (Zero-Slump Nutrition).
Reporting: If a meal arrives with a verifiable defect, is spoiled, or is significantly different from what was ordered/voted for, the customer must contact us via phone or email within one (1) hour of delivery.
Documentation: We require clear photographic evidence of the issue.
Resolution: Upon verification by our Quality Assurance team, we will issue a full credit for the price of that meal, which will be applied to your next weekly or monthly subscription renewal. We reserve the right to offer a replacement meal instead of a credit if feasible.
2. Failed Delivery and Customer Errors
Refunds are not provided for issues arising from customer error, as the meal is perishable once prepared and dispatched. We cannot issue a credit for meals due to an Incorrect Delivery Address or if No Recipient is Available to accept the delivery during the standard 12:00 PM – 2:30 PM window. Please ensure your delivery details are accurate and that access is provided for successful drop-off.
3. Subscription Cancellation and Pauses
Our subscription model is based on advanced payment to secure ingredients and scheduling.
Subscription Pauses (Account Credit): You can pause your subscription due to travel or holidays by notifying us by 6:00 PM IST on the day prior to the required pause date. The value of the unused days will be held as a credit and automatically applied to extend your current subscription cycle. We do not provide cash refunds for paused days.
Subscription Cancellation (Full Refund): You may request to cancel your subscription entirely.
Calculation: If approved, the refund will be calculated by taking the total amount paid, subtracting the value of all meals already consumed (calculated at the highest, non-discounted single-day meal rate), and refunding the difference.
Processing: Refunds may take 5-7 business days to process and reflect in your original payment method.
4. Technical and Billing Errors
If you are double-charged or over-charged due to a technical error on our website or payment gateway:
Action: Contact us immediately with supporting documentation (bank statement).
Resolution: We will investigate and issue a full refund for the incorrect amount.
Once we verify the refund request we will credit the refund to original payment method within 6-7days.
5. Contact Us
For all refund inquiries, quality complaints, or to pause your subscription, please contact us immediately:
Email: curryandcorporate@gmail.com
Phone/WhatsApp: +91-7338287457